Volunteer Income Tax Assistance (VITA) Program

Lochwood Library 2020 TAX SEASON HOURS:
Location:Lochwood Library
11221 Lochwood Blvd.
Dallas, TX 75218
Phone:(214) 670-8403 - Appointments

Hours: Wednesdays from 3:00 p.m. to 6:00 p.m. – Los miércoles de 3:00 p.m. a 6:00 p.m.

Documents in English for Lochwood Library:

What do I need to bring – English & Spanish
Intake and Interview sheet – English
Lochwood Virtual taxpayer consent – English

Documentos en Español para la Biblioteca Lochwood:

¿Qué necesito traer? – Inglés y Español
Formulario de Admisión y Entrevista – Español
Lochwood Consentimiento virtual del contribuyente – Español


Audelia Library 2020 TAX SEASON HOURS:
2606 John West Rd
Mesquite, TX 75150
Phone:(972) 914-9828 - Appointments

Hours: Fridays from 11:00 a.m. to 3:00 p.m. – Los viernes de 11:00 a.m. a 3:00 p.m.

Appointments starting May 7. Service starting May 14. Las citas comienzan el 7 de mayo y el servicio al cliente comienza el 14 de mayo.

Documents in English for Audelia Library:

What do I need to bring – English & Spanish
Intake and Interview sheet – English
Audelia Virtual taxpayer consent – English

Documentos en Español para la Biblioteca Audelia:

¿Qué necesito traer? – Inglés y Español
Formulario de Admisión y Entrevista – Español
Audelia Consentimiento virtual del contribuyente – Español


What to bring to either library: You will need to bring to your appointment the following documents that you can download, fill out, and print below or call the library to get printed copies of the documents and fill them out before your appointment. Original Social Security Cards or ITIN letters MUST be presented.

Que necesito traer a cualquiera de las dos bibliotecas: Necesita traer los documentos que se mencionan abajo y que puede imprimir desde casa, llenar y traer a su cita o llame a la biblioteca para que le den los documentos ya impresos para que los llene antes de su cita. Se requiere que traigan sus tarjetas de Seguro Social o cartas de ITIN originales.

For additional information about this FREE service and to make appointments Library, please call the library directly. Limited capacity.

Para mayor información acerca de este servicio GRATUITO y para sacar una cita por favor llame directamente a la biblioteca. Capacidad limitada.

Due to Covid-19 restrictions only the taxpayers that will sign the return will be allowed inside. Please don’t bring children or relatives since they will not be allowed inside. MASKS ARE REQUIRED.

Debido a las restricciones por el Covid-19 solamente se dejará entrar a los contribuyentes que deben firmar. Por favor no traiga niños o parientes ya que no se les dejará entrar. SE REQUIERE QUE USEN MASCARAS.


About FRI VITA Program

Ferguson Road Initiative’s Volunteer Income Tax Assistance (VITA) initiative offers free tax help to people who generally make $58,000 or less, persons with disabilities and limited English speaking taxpayers who need assistance in preparing their own tax returns. IRS-certified volunteers provide free basic income tax return preparation with electronic filing.

Started in 2005 and today is a collaborative venture between Foundation Communities, Sharing Life, the Dallas Public Library, and the IRS. Annually we recruit, train, and deploy between 40-80 volunteers certified by the IRS. This year FRI’s VITA Initiative will be hosted by the First Community Church of Dallas (http://fccdfw.org/): 9120 Ferguson Road, Dallas 75228 and by the Lochwood Library, (https://dallaslibrary2.org/branch/lochwood.php): 11221 Lockwood Blvd., Dallas 75218.

FRI, as part of the collaborative partners above, works in partnership with over 50 IRS-sponsored free tax preparation sites throughout the DFW area. For a complete list of sites, please visit IRS VITA locator site: https://irs.treasury.gov/freetaxprep/.

Since its establishment in 2005, our program has completed over 14,000 tax returns, keeping over $26,000,000 in federal refunds within our community. It’s important to note, without this program our families would have to pay a minimum of $175 to have someone else prepare and e-file their return. More importantly, many of these families would fall prey to expensive “rapid refund” loans with predatory interest rates as high as 500-600%. The Ferguson Road corridor is helped by FRI’s VITA program. Individuals receiving larger refunds are spending their refunds in our neighborhoods. In post-service surveys, 38% of taxpayers stated that they will be using their refunds to catch up bills and 10% to pay for essential services such as rent or mortgage payments.

FRI utilizes computer equipment that has been purchased with a grant from the Hillcrest Foundation and covers its expenses with funds provided by donations made by individuals, corporations and churches. While many of our volunteers are college students from UT Dallas and SMU, FRI actively seeks neighborhood volunteers to prepare taxes and to welcome taxpayers to our center. We will be soon welcoming students from Dallas College too. Some of our senior volunteers have been working with our initiative from the beginning with more than 16 years of experience. Training is free, online, and provided by the IRS in case you want to volunteer. Just call us at 214-324-5116.

One unique aspect of our service has included helping taxpayers resolve and/or file late prior year returns, State Returns when they have worked outside of Texas in States with state income taxes, and service to individuals who do not have social security numbers. We also help individuals obtain or renew their ITIN number for free.

This service provides North Texas families and individuals the opportunity to reach financial stability through a multitude of programs, including free income tax preparation, one-on-one financial coaching and assistance, college financial aid, and more. Individuals who would like to prepare and file their own taxes can visit United Way’s www.MyFreeTaxes.com if they have a simple tax return but exceed the VITA $58,000 threshold.

For the 2019 Tax Preparation Year, ending in July 2020, our statistics and highlights were as follows:  

  • 875 families served
  • $2,005,263 in refunds.
  • Average AGI for families served as $30,635
  • We had 40 volunteers who contributed 875 hours of service valued at $15,967
  • We served 135 hours of financial education (15 minutes per client)
    • 14,735 families
    • $26 million in refunds
    • Foundation Communities
    • First Community Church
    • Access Storage
    • University of Texas at Dallas
    • Southern Methodist University
    • Dallas College
    • Sharing Life
    • The Dallas Public Library

The total of 14,735 is not an unduplicated number. Some families have returned every year for 13 years.

Rev. January 2021